Overview
Your Application Installation and Configuration Guide will be used to assist with the preparation of the ServiceNow instance, deployment of the application and configuration of workflow approval task for integration with OneList Approvals. This document should contain a clear, step-by-step process for the configuration steps that are required after installing your certified application. Additionally, it clearly calls out any application dependencies that may exist.
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Additional Plugins required: Bright Toolbox (Deployed with the Application)
Configuration Instructions for Connection to OneList
This section, outlines the steps required to successfully install/configure the ServiceNow instance after installing your application:
Install the application
Navigate to OneList Approvals -> Application Properties -> Connection Details
Fill in OneList environment address and API key (generated by OneList)
External systems connection
Integrations included in the app
The following integration components are outlined below and provide integration user creation instructions:
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Navigate to OneList Approvals -> Application Properties -> Connection Details
Fill in Endpoint (default is ‘api’) and API Key
Submit
Configure OneList connection and API key
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Testing the Integration configuration
The adapter application requires successful communication with OneList Server (external system). The instructions below outline how to test the connection and ensure successful configuration:
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The admin can initiate changes using the ‘edit table application access’ for each application feature – Business rule, System plugin etc. Refresh the page to force the updates if you made some changes.
Configure the in Scope Approval Scenarios
Configure Approval Actions
Configure the decision actions available to approvers of the ServiceNow tasks in OneList. In this example that is Approve and Reject.
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Troubleshooting
Troubleshoots steps to troubleshoot the failed configuration are:
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